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Industry Leaders Back CRMLS, Pending Sales Fall 8.5% & 68% of Brokerage Web Inquiries Get No Reply in 24 Hours
TUESDAY · OCTOBER 6, 2026
We did the scrolling, searching, and reading.
You get the 10 real estate stories that actually matter today—in bite-size Takes.
👋 Agents. Named industry leaders are backing CRMLS after it sued Compass first.
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A former Bright MLS executive said all MLSs are in the same boat, and Compass says its own lawsuit is coming soon. Zillow says newly pending sales fell 8.5 percent in September from a year earlier. A Pied Piper study found 68 percent of brokerage web inquiries got no response within 24 hours. Rates slipped to 7.56 percent, only the seventh drop since August 25. And Compass’s chief economist says a rise in short sales may be on the horizon. Let’s get into all of it.
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Enjoy, — CURATED.
1st Take
Industry Leaders Are Backing CRMLS for Suing Compass First
The Quick Take
California Regional MLS sued Compass in federal court in New York on Monday night. That was less than 24 hours before Compass’s October 6 deadline for MLSs to stop fining agents who publicly market office exclusive listings. HousingWire reports named industry leaders are praising the move. Compass told the outlet the suit is without merit and that it will file its own lawsuit against CRMLS soon.  Read more →
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Why It’s Heated
CRMLS wants a judge to declare its cooperation rules lawful and bar Compass from bringing antitrust claims over them. Amit Kulkarni, a former Bright MLS executive who co-founded consulting firm Alloy Advisors, said all MLSs are in the same boat. Compass sued Northwest MLS in April 2025, and a recent settlement requires Northwest to create a coming-soon listing status.
📊 The Takes
Most of the talk backs CRMLS for suing first, a smaller group sides with sellers marketing their own way, and some say buyers now find the home before the agent.
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🤝 Backs the MLS — ‘You cannot use everyone’s listings and keep your own to yourself. CRMLS was right to sue first.’
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🏡 Sides With the Seller — ‘It is the seller’s home. They should get to market it their way without me getting fined.’
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📱 Says the Market Moved — ‘Buyers find the house on their phone now. Then they call me.’
2nd Take
Zillow Says Winter Came Early as Newly Pending Sales Fell 8.5%
The Quick Take
Zillow’s September Market Report says newly pending sales fell 8.5 percent from a year earlier and 11.2 percent from August. Closed sales of existing homes fell 2.5 percent from a year earlier, according to Zillow’s preliminary nowcast, which will be revised mid-month. Mortgage rates ended September at 7.28 percent, the highest reading since November 2023, according to Freddie Mac.  Read more →
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Why You’ll Feel It
Zillow says home values rose just 1 percent over the past year, yet the typical mortgage payment is 6.7 percent higher. Rents rose 2.7 percent, the biggest annual gain since April 2025. Zillow chief economist Mischa Fisher expects sales to stay below last year through the fourth quarter.
📊 The Takes
Working the serious buyers still out this winter wins the most support, while others hold listings for spring and a few pitch renters on rising rents.
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💪 Works the Winter — ‘The buyers still shopping now are serious. I will take every one of them.’
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🌱 Waits for Spring — ‘I am telling sellers who can wait to hold the listing until spring.’
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🏘 Pitches the Renters — ‘Rents just posted their biggest gain since April 2025. That is my opener with renters who think waiting is free.’
3rd Take
68% of Brokerage Website Inquiries Got No Response Within 24 Hours
The Quick Take
Pied Piper, a customer satisfaction measurement company, submitted 2,198 consumer inquiries by phone and through local office websites across 21 large real estate brands in June and July. Only 33 percent of callers were able to speak with an agent during their call. Sixty-eight percent of web inquiries got no response within 24 hours, Real Estate News reports.  Read more →
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The Real Story
About 1 in 10 website inquiry forms did not work properly. Howard Hanna Real Estate Services scored best of the 21 brands, at 30 out of 100. Compass, United Real Estate, and Keller Williams connected callers with a representative within 30 seconds less than 40 percent of the time.
📊 The Takes
Slow brokerage follow-up looks like an opening to most agents, though some blame the routing between front desk and agent, and others are testing their own web forms.
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📞 Sees an Opening — ‘If the big offices are not calling people back, I win by answering my own phone.’
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📋 Blames the Handoff — ‘I cannot return a call nobody routed to me. Fix the front desk and the web forms.’
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🧪 Tests the Contact Form — ‘One in ten forms did not even work. I am sending a test lead through my own site today.’
4th Take
Rates Fell to 7.56%, Only the Seventh Drop Since August 25
The Quick Take
The top-tier 30-year fixed fell to 7.56 percent for the average lender on Tuesday, Mortgage News Daily reports. Rates have fallen only seven times since August 25. That leaves them near their lowest level in just over a week. The outlet says it is too soon to conclude that the recent upward momentum is starting to wane.  Read more →
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What’s Changing
Monday’s long-term high was nearly identical to the high on September 30, 7.61 versus 7.60. Some analysts look for that kind of double top when they try to spot a shift in momentum. The post’s bottom line is that it is too soon to celebrate.
📊 The Takes
Wait for more than one down day, says the bigger camp, while others are already phoning preapproved buyers, and a few ignore the daily rate altogether.
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🔍 Wants a Trend — ‘One down day is not a trend. I am not telling anyone rates turned.’
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📲 Calls the Buyers — ‘Any dip is a reason to call every buyer sitting on a preapproval.’
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🧮 Ignores the Daily Rate — ‘My buyers do not shop by the daily number. We size the payment and move when the house is right.’
5th Take
Realtor.com+ Added an AI Layer That Drafts Client Messages in the Agent’s Tone
The Quick Take
Realtor.com launched RealAssist AI inside Realtor.com+, its collaborative home search platform. The tool sets up client searches, sums up each client’s activity in a Daily Digest, and drafts client messages in the agent’s own tone. Agents review and approve every action, the company said in a release.  Read more →
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What This Means
The company says Realtor.com+ is live in 21 markets serving more than 192,000 agents, with four more markets launching soon. It puts agent adoption in live markets at up to 10 percent. The update also brings Realtors Property Resource into the platform.
📊 The Takes
Plenty of agents would let the tool draft messages they approve, some want only the daily digest, and a smaller group will keep writing every word themselves.
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🕒 Takes the Time Back — ‘If it writes the first draft and I approve it, I get part of my day back.’
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📰 Wants the Digest Only — ‘I will take the daily summary of client activity. The messages still come from me.’
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📝 Keeps the Pen — ‘My clients hired me, not a draft. I write every message myself.’
6th Take
Compass’s Chief Economist Says a Rise in Short Sales May Be on the Horizon
The Quick Take
Pending sales for the past week were down 10.5 percent from a year ago, according to Compass Chief Economist Mike Simonsen. Real Estate News reports he also sees a rise in short sales possibly on the horizon. He says homeowners who bought in the past four years with a low down payment could be upside down on their mortgage.  Read more →
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The Stakes
Simonsen expects foreclosures and other distressed sales to stay low into next year. He cites the strong job market and the equity most owners hold. Separately, a John Burns Research and Consulting survey found only 6 percent of homeowners and renters would accept a rate in the 7.5 percent range.
📊 The Takes
Equity and low rates keep most from expecting a short sale wave, but some are relearning the paperwork anyway and a few are checking on recent low-down-payment buyers.
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🛡 Doubts a Wave — ‘Most owners have equity and a low rate. I do not see a wave coming.’
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📚 Relearns the Short Sale — ‘I am relearning the short sale paperwork now, before a client needs it.’
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🔎 Checks Recent Buyers — ‘I am looking at the low-down-payment buyers I closed in the last four years and where their values sit.’
7th Take
Serhant Opens in Chicago With More Than 40 Agents
The Quick Take
Serhant, the brokerage founded by reality TV star Ryan Serhant, said Tuesday it will serve Chicago and the North Shore. The office will have more than 40 agents and is in temporary space in Wicker Park for now. It launches with four founders from @properties and Jameson Sotheby’s International Realty. Dina Lissner, previously managing broker for Baird & Warner’s Highland Park office, will serve as managing director.  Read more →
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Why It Matters
Serhant first expanded outside New York in 2023 and is now active in 20 states. Locations in California, Colorado, Massachusetts, and Texas are opening this year. The Chicago market has already seen big moves. Baird & Warner acquired Dream Town last year, and Compass acquired @properties Christie’s International Real Estate in December 2024.
📊 The Takes
Recruiting calls to Chicago agents are the common expectation, many trust local roots over a TV brand, and some just want a closer look at the AI platform.
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📞 Expects Recruiting Calls — ‘A national brand just landed here with more than 40 agents. Every Chicago brokerage should expect calls to its people.’
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🏙 Bets on Local Roots — ‘Chicago buyers hire people who know the neighborhoods. A TV name does not change that for me.’
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🤖 Wants to See the Tech — ‘I want to see what S.MPLE actually does. If the tools are real, that is a reason to look.’
8th Take
Northwest MLS Listings Hit Their Highest Level Since 2014 as Pending Sales Fall 15.1%
The Quick Take
Northwest Multiple Listing Service, an MLS of more than 30,000 brokers in Washington state and Oregon, said active listings rose 24.5 percent from a year earlier to 24,965 in September. Buyers had more homes to choose from than at any point since September 2014. Pending sales fell 15.1 percent to 6,231. The median sales price was nearly unchanged at 625,000 dollars, down 0.9 percent.  Read more →
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Why It’s Hitting
Months of inventory reached 4.44, the highest since February 2014. For every 100 new listings, buyers went under contract on about 62 homes, down from about 80 a year earlier. Steven Bourassa, director of the Washington Center for Real Estate Research, said prices can be slower to fall when conditions weaken, partly because sellers may be able to wait.
📊 The Takes
Northwest listing agents mostly see sellers losing leverage, a sizable group is pushing buyers to shop now, and some are preparing condo owners for a slower sale.
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🏷 Resets Seller Expectations — ‘With 4.44 months of inventory, my sellers are competing now. Pricing right on day one matters again.’
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🛒 Tells Buyers to Shop — ‘Buyers here have more choices than at any point since 2014. I am telling mine to make offers.’
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🏢 Preps Condo Sellers — ‘Condos are slowing the most. I am telling condo sellers to expect a longer wait.’
9th Take
NAR’s Meta Ad Test Cut Traffic Costs 29%, With No Word on Lead Costs
The Quick Take
The National Association of Realtors said in September that it won a Meta award after testing Meta Advantage+ Audience against its standard ad targeting. Cost per landing page view came in 29 percent lower and overall campaign spending fell 25 percent, according to NAR’s announcement. The Close, revisiting the result this week, notes NAR did not disclose whether those visitors became cheaper leads or clients.  Read more →
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The Bigger Picture
The test ran inside NAR’s More Than Opening Doors campaign, with Havas and Meta, and produced 432,000 landing page views. The piece says NAR did not share enough about budget, duration, or account scale to show whether one agent could expect similar results.
📊 The Takes
Cheaper clicks without cheaper clients leave most unconvinced, some will test the targeting and track their own leads, and others will not spend their own budget finding out.
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🧾 Wants Lead Numbers — ‘Clicks do not pay me. Show me what a signed client cost.’
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🧪 Tests It Anyway — ‘If Meta finds buyers cheaper than my targeting, I will run it and track my own leads.’
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🚫 Sits This One Out — ‘NAR ran this with an agency and Meta. I am not testing ad targeting on my own budget.’
10th Take
ARM Resets Are Projected to Climb to 186,020 in 2027
The Quick Take
Data from Intercontinental Exchange and Optimal Blue project adjustable-rate mortgage resets will rise to 186,020 in 2027 before easing to 154,710 in 2028. There are now 3.1 million active first-lien ARMs, but they account for only 5.6 percent of active mortgages, according to ICE research head Andy Walden. ARMs recently made up more than 11 percent of mortgage rate locks.  Read more →
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What’s at Stake
About 74,000 seven-year ARMs originated in 2020 face a median payment increase of about 1,066 dollars a month, or 36 percent. About 65,000 borrowers with five-year ARMs from 2022 face a change of 430 dollars, or 22 percent. Post-crisis underwriting standards typically require borrowers to qualify at the fully indexed rate.
📊 The Takes
Keeping ARMs in play for qualified buyers wins over most agents, others insist on walking through the reset math first, and a few are checking past clients for 2020 loans.
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🔑 Keeps ARMs on the Table — ‘Lenders typically qualify buyers at the full rate. A lower starting payment can make it work, so ARMs stay on the table.’
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📆 Spells Out the Reset — ‘Any buyer who takes an ARM hears the reset math from me before they sign.’
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☎ Checks Past Clients — ‘Seven-year ARMs from 2020 are about to reset. I am looking through my past clients for them.’
👋 Until tomorrow, Agents.
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CURATED will be watching whether the dip in rates lasts a second day.
CURATED for Agents
CURATED for Agents — the day’s real estate stories, and how the industry is reading them.
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